Privacy Policy
At Just Be Held, your privacy, safety, and trust are our top priorities. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you use our website, contact us, or engage in our mental health and counseling services.
By using our website or our services, you agree to the terms of this Privacy Policy.
1. Who We Are
Just Be Held is a mental health and counseling service provider founded by Kriti C Lal, based in Jabalpur, Madhya Pradesh, India.
Our mission is to create a safe, supportive, and confidential space for healing and emotional wellness.
2. Information We Collect
We collect only the information necessary to provide you with effective, safe, and personalized counseling services.
a) Personal Information
When you contact us, book an appointment, or fill out a form, we may collect:
- Full name
- Email address
- Phone number or WhatsApp number
- Location (city, state)
- Preferred contact time
- Any information you voluntarily share regarding your mental health concerns or goals
b) Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on site
- Cookies or analytics data (to improve user experience)
3. How We Use Your Information
We use your information to:
- Respond to your inquiries and appointment requests
- Provide therapy, counseling, and crisis support services
- Send confirmations, reminders, and follow-up communications
- Improve our website’s content and service experience
- Maintain records for ethical and professional purposes
- Comply with legal, regulatory, or ethical obligations
We will never sell, rent, or trade your personal information.
4. Confidentiality and Therapy Ethics
We maintain strict confidentiality for all client information shared in therapy sessions, as per professional counseling ethics and Indian privacy norms.
Your session details, personal history, and therapy notes are kept private and secure.
We may only disclose information if:
- There is risk of serious harm to you or someone else
- Required by a court of law
- You give explicit written consent
All disclosures, if any, will be handled with sensitivity and professionalism.
5. Data Storage and Security
Your data is stored securely in password-protected systems accessible only to authorized professionals.
We take reasonable administrative, technical, and physical precautions to prevent loss, misuse, or unauthorized access.
However, please note that no internet transmission or electronic storage system is 100% secure. We encourage you to communicate sensitive information through trusted channels.
6. Use of Cookies
Our website may use cookies to improve your browsing experience. Cookies help us understand user behavior, track site performance, and enhance usability.
You can disable cookies in your browser settings at any time.
7. Third-Party Links
Our website may contain links to third-party websites or social media platforms.
We are not responsible for the privacy practices, content, or policies of those external sites. We encourage you to review their respective privacy policies.
8. Online and Teletherapy Sessions
If you choose to engage in online or video therapy sessions:
- Sessions are conducted through secure and reputable platforms.
- We request clients to ensure privacy on their end by using personal devices in private settings.
- Session recordings are not made unless mutually agreed upon in writing.
9. Your Rights
You have the right to:
- Request a copy of your personal data held by us
- Ask for correction of inaccurate or outdated information
- Withdraw consent for communication at any time
- Request deletion of your personal data (where applicable by law)
To exercise your rights, please email us at psymind25@gmail.com.
10. Children’s Privacy
Our services are designed for individuals aged 16 and above.
For minors (below 18 years), therapy is conducted only with parental or guardian consent.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, laws, or ethical standards.
All updates will be posted on this page with the “Last Updated” date revised accordingly.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our practices, please contact us:
Just Be Held
Jabalpur, Madhya Pradesh, India
📞 +91-8319055022
📧 psymind25@gmail.com
🕙 Office Hours: Mon – Sun, 10:00 AM – 10:00 PM
At Just Be Held, your trust and emotional safety come first.
We are committed to maintaining complete confidentiality and professional integrity in every interaction.