Terms and Conditions
Welcome to Just Be Held.
These Terms and Conditions (“Terms”) govern your use of our website, services, and communication platforms. By accessing or using our website (www.justbeheld.in or related domains), you agree to comply with these Terms.
Please read them carefully before engaging with our services.
1. About Just Be Held
Just Be Held is a mental health and counseling organization founded by Kriti C Lal, based in Jabalpur, Madhya Pradesh, India.
We offer mental health support services, including therapy, counseling, and crisis support, delivered by trained professionals.
2. Acceptance of Terms
By using our website, contacting us, or availing of our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you do not agree, please refrain from using our website or services.
3. Eligibility
- You must be 18 years or older to use our services independently.
- Individuals below 18 years may avail therapy only with parental or guardian consent.
- By using our services, you confirm that the information you provide is true, accurate, and complete.
4. Nature of Services
- Our services include Individual Therapy, Couples Therapy, Group Therapy, Crisis Support, and other counseling services.
- All therapy sessions are provided by trained, registered professionals.
- Our services are therapeutic, not medical — they are not a substitute for psychiatric treatment, medical diagnosis, or medication.
- If you are in a medical or life-threatening emergency, please contact local emergency services or a hospital immediately.
5. Booking and Appointments
- Appointments can be scheduled through our website, WhatsApp, phone, or email.
- Sessions are available both online and offline, as per mutual convenience.
- We request clients to be punctual. Late arrivals may result in shortened sessions without fee adjustments.
- Cancellation or rescheduling should be communicated at least 24 hours in advance.
6. Fees and Payments
- Fees are communicated transparently before a session or service begins.
- Payment is required before or immediately after the session, as agreed upon.
- We currently accept UPI, bank transfer, or other modes shared during booking.
- All fees are non-refundable once a session has commenced or been completed.
- In case of technical issues in online sessions, rescheduling will be offered at no extra cost.
7. Confidentiality
We strictly maintain confidentiality for all personal information and therapy content as outlined in our Privacy Policy.
Exceptions to confidentiality apply only if:
- There is a risk of harm to self or others, or
- Disclosure is required by law or court order.
8. Client Responsibilities
As a client, you agree to:
- Participate respectfully and honestly during sessions.
- Avoid recording, sharing, or reproducing any part of a session without written consent.
- Refrain from any form of abuse, harassment, or misconduct toward therapists or staff.
- Provide truthful information about your situation to ensure effective support.
9. Therapist Responsibilities
Our therapists and counselors are committed to:
- Providing professional, ethical, and evidence-informed care.
- Maintaining confidentiality and respect for client boundaries.
- Referring clients to other professionals if additional or specialized care is required.
10. Online and Teletherapy Sessions
- Online sessions are conducted through secure, encrypted platforms.
- Clients are responsible for ensuring a private and safe environment on their end.
- Session recordings are not permitted unless both therapist and client give written consent.
11. Intellectual Property
All content on this website — including text, graphics, images, and logos — is the property of Just Be Held or its licensors.
You may not reproduce, copy, or redistribute any content without prior written consent.
12. Disclaimer
- The content on this website is for informational and educational purposes only.
- It is not intended as a substitute for professional medical or psychiatric advice, diagnosis, or treatment.
- Just Be Held and its professionals are not responsible for actions taken based on information found on this site.
- Always seek professional medical advice if you are in crisis or have medical concerns.
13. Limitation of Liability
While we strive to provide the highest standard of care, Just Be Held shall not be liable for:
- Any indirect, incidental, or consequential damages arising from the use of our services or website.
- Any loss caused by internet connectivity, technology failure, or third-party service interruptions.
Your use of our website and services is at your own discretion and risk.
14. Third-Party Links
Our website may contain links to third-party sites or resources.
We do not endorse or control these sites and are not responsible for their content or privacy practices.
15. Modifications to Terms
We reserve the right to modify or update these Terms at any time.
Any changes will be posted on this page with the “Last Updated” date updated accordingly.
Your continued use of our website or services constitutes acceptance of the revised Terms.
16. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India, with jurisdiction in Jabalpur, Madhya Pradesh.
17. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Just Be Held
📍 Jabalpur, Madhya Pradesh, India
📞 +91-8319055022
📧 psymind25@gmail.com
🕙 Office Hours: Mon – Sun, 10:00 AM – 10:00 PM
At Just Be Held, we are dedicated to offering safe, ethical, and compassionate therapy experiences — where healing, confidentiality, and respect are at the heart of everything we do.